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babahoki Privacy Policy for Indonesia Accounts

We keep the Privacy Policy visible before you move deeper into the account flow, so you can check what we collect, why we need it, and how long…

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babahoki babahoki Privacy Policy for Indonesia Accounts
REQUEST ROUTES

Where To Send Privacy Requests

If you want a copy of your data, a correction, or a check of what we store, send the request through the account menu first. We accept live chat, email, and the help form, and our chat desk is open daily from 09:00-23:00 WIB. To speed things up, use the registered email and include the device name or phone model you used when you logged in.

Team online

Live Chat

Open the chat bubble from your account menu and send the privacy request from your registered email. We use it for correction requests, access questions, and record checks, with the desk open daily from 09:00-23:00 WIB.

Email Desk

Send a message to our inbox when you need a written trail for your request. Include the account name, phone number, and the last device you used so we can match the record without asking for extra details.

Help Form

Use the form in Account > Help if you want to ask for data access, correction, or deletion from inside the logged-in area. We route it to the same privacy team and reply through the channel you used.

DATA CARE

How We Handle Your Data

Privacy control starts in the account screen, not in a separate form. From Account > Security, you can check the last sign-in, update your password, and confirm the contact details we keep.

Account Data

We store only the details needed to identify your account, answer support questions, and match requests to the right record. That includes your name, contact channel, and login history, not extra profile fields we do not use.

Cookies

We use cookies to hold your session on the same device and to remember basic site settings. If you clear them in your browser, some screens will ask you to sign in again and confirm your access.

Device Checks

When a login comes from a new phone or browser, we may ask for a code before the session continues. That step helps us keep account access tied to you, not to an unknown device.

Retention

We keep records only as long as we need them for support, account correction, and legal duties. After that period, we remove them or keep a minimal copy without direct identifiers when the law allows it.

Change Requests

If you need a correction, send it from the registered email and include the account name plus the device you used. We compare those details with the file on hand before we update anything.

Contact Access

For access questions, use live chat, email, or the help form in your account menu. We answer with the same channel where possible, so you can keep a clean record of the request thread.

Common Privacy Policy Questions

These are the questions we hear most when you want to know what sits in your account file and how to change it. Each answer stays focused on access, correction, cookies, and record handling, so you can decide what to do before you open an account. If your request comes from outside Indonesia, the same policy flow still applies, but only where local law permits.

We keep the details needed to run your account: name, contact channel, login history, device type, and the records tied to your requests. We do not ask for extra fields unless they are needed to verify access or answer you.

Yes. Send the request from the registered email, include the account name, and add the device or phone model if it helps us match the file. We check the details first, then update the record when the match is clear.

Cookies keep your session active on the same device and help the site remember small settings. If you clear them, you may need to sign in again and confirm access before you return to the same page.

We keep records only for support, account correction, and legal duties. After that, we delete them or keep a reduced copy without direct identifiers when the law allows it.

Use live chat, email, or the help form in Account > Help. If you want faster handling, send the request from the registered email and keep the message short, clear, and tied to one account.

Yes. When access or service depends on local rules, we make that clear and apply the policy only where local law permits. The same rule covers data handling, account changes, and request handling.

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